Refund policy
Return and Refund Policy
We offer a 2-week return policy, meaning you have 14 days from receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused and in its original packaging.
Buyers are responsible for both outgoing and return shipping costs. If the item is returned in a condition different from its original state, the buyer will be responsible for any resulting loss in value.
To request a return, please contact us at contact@millerlights.com. Returns should be sent to the following address:
1412 Huntington St., Huntington Beach, CA 92648.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you’ve received the wrong item. We will evaluate the issue and make it right as soon as possible.
Exceptions / Non-Returnable Items
Due to the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
- Bulk orders of 10 or more
- Steampunk Lamp Parts
- Custom or personalized orders
- Items on sale or discounted
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, no justification required. As with all returns, the item must be in the same condition as when you received it—unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the refund approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at contact@millerlights.com.